At Velvet Lane Boutique, we aim to provide a secure and transparent shopping experience for all our customers. This policy outlines our terms specifically for PayPal transactions.
Order Processing and Inquiries
Please note the following important condition regarding order status and PayPal support:
We do not accept any PayPal inquiries or disputes until the customer has received their package.
This allows our team to ensure accurate tracking and delivery confirmation before addressing any concerns. Customers are encouraged to wait for the complete delivery process to finalize before initiating contact regarding order resolution via PayPal.
Proof of Delivery
All orders are shipped with tracking. Once a package is marked as delivered by the courier, it will be considered fulfilled. If your order shows as delivered but you have not received it, please first check with your local post office or neighbors.
Refunds and Disputes
If your order arrives damaged, defective, or significantly not as described, you are entitled to request a refund or replacement in accordance with our store’s return policy. All such requests must be submitted via email to support@velvetlaneboutique.com with clear evidence (e.g., photos).
Refunds through PayPal will only be processed:
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After the package has been delivered.
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Upon confirmation that the product is eligible for return/refund as per our policies.
Contact Us
If you have questions after receiving your item, feel free to reach out:
📧 support@velvetlaneboutique.com