At Velvet Lane Boutique, we strive to provide a seamless and enjoyable shopping experience for all our customers. Here's everything you need to know about shipping.
Shipping in Australia
We’re proud to offer free shipping on all orders within Australia!
- Estimated Delivery Time: 8-12 business days
International Shipping
Shipping rates and delivery times may vary depending on your location. The exact shipping charges and options will be displayed at checkout. For specific inquiries, please feel free to contact us at support@velvetlaneboutique.com.
Order Processing Times
We process all orders within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Order Tracking
Once your order has shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your package and stay updated on its delivery status.
Customs and Duties
For international orders, customs fees, duties, or taxes may apply based on your country’s regulations. These charges are determined by local customs authorities and are the responsibility of the customer. Please check with your local customs office for more details.
Delivery Delays
While we aim to meet all estimated delivery times, delays can occasionally occur due to unforeseen circumstances such as weather disruptions or customs processing. Your patience and understanding in such situations are greatly appreciated.
Refused Delivery
If you refuse delivery of your order without prior notice to us, the parcel may be returned to our overseas supplier. In such cases:
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This will be treated as an unauthorized return, and you may not be eligible for a refund.
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Any refunds (if applicable) will only be issued after the item is successfully returned to our supplier, in accordance with our Return Policy.
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Shipping costs, return fees, and any applicable restocking fees will be deducted from your refund amount.
To avoid issues, please contact us before refusing a delivery.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at support@velvetlaneboutique.com . We’ll work with you to resolve the issue promptly.
Need Help?
If you have any questions about shipping, don’t hesitate to reach out to our friendly customer support team. We’re here to help make your Velvet Lane Boutique experience exceptional!