Welcome to the Velvet Lane Boutique FAQ page! We’ve compiled answers to some of the most common questions to help make your shopping experience as seamless as possible. If you don’t find the answer you’re looking for, feel free to contact us!
Orders and Shipping
Q: How long does it take to process my order?
A: Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping for all orders within Australia.
Q: Can I track my order?
A: Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your package.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping rates and delivery times vary by country and will be displayed at checkout. For more details, feel free to contact us.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of receiving your order. Items must be unworn, unwashed, and in their original condition with all tags attached. Please visit our Return and Refund Policy for more details.
Q: How do I start a return?
A: Simply contact our support team at support@velvetlaneboutique.com with your order number and the reason for your return. We’ll guide you through the process.
Q: Can I get a refund?
A: Refunds are issued to the original payment method once we receive and inspect the returned items. Shipping fees are non-refundable unless the return is due to an error on our part.
Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Yes! We use secure payment gateways and advanced encryption to protect your personal and financial information.
Products
Q: How do I know what size to order?
A: Each product page includes a detailed size guide to help you find the perfect fit. If you’re still unsure, feel free to contact us for assistance.
Q: Are the colors of the products accurate?
A: We do our best to ensure product images are as accurate as possible. However, slight variations may occur due to lighting and screen settings.
Q: What if an item I want is out of stock?
A: If an item is out of stock, you can contact us to inquire about restocking or sign up for notifications if the option is available on the product page.
Contact Us
Q: How can I contact customer support?
A: You can reach us via email at support@velvetlaneboutique.com or call us at +61 480009798. Alternatively, you can fill out our Contact Form, and we’ll get back to you promptly.
Q: What are your customer service hours?
A: Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (AEST).
Still have questions?
If you didn’t find the answer you were looking for, don’t hesitate to reach out. We’re here to help make your Velvet Lane Boutique experience exceptional!